Articles on AI, Work & Organizations

AI, Work & Organizations13 OCT 20265 min

Your AI strategy is the new "Spotify model"

The Spotify model was copied worldwide, but not even Spotify used it that way. With AI, the cycle repeats: companies copy the case and forget the context.

A modern office with people working at desks, and in the center the translucent, glowing silhouette of a figure in a suit with the letters AI on its chest

AI, Work & Organizations05 OCT 20266 min

Every company without a boss has an invisible boss

Abolishing formal hierarchy doesn't abolish power, it makes it invisible. With AI, a manager's functions move to systems no one deliberately configured.

On the left, a developer seen from behind at two monitors full of code, in an office where the team talks in front of a board of sticky notes; on the right, the same developer facing holographic panels with diagrams, charts and checklists, flanked by two small robots

AI, Work & Organizations29 SEP 202613 min

2020 vs. 2026: a day in the life of a software developer

The same developer on two Tuesdays, in 2020 and in 2026: what left his hands, what took its place and what AI did not replace.

Four illustrations side by side, one for each way of working: a developer alone among tangled wires, a developer with a robot assistant in the editor, two people defining specifications on a holographic screen, and a person supervising a factory of AI agents

AI, Work & Organizations22 SEP 202617 min

AI in the software development process

"Adopting AI" doesn't describe a way of working. Four modes, from no AI to agent orchestration, and how to choose the right one for each activity.

On a dark boardroom table, a glowing blue route winds toward a golden map pin marked "IA" (AI in Portuguese), which an executive's hand is placing

AI, Work & Organizations08 SEP 20265 min

Is AI deciding the route or the destination of work?

AI is taking over the "how" of work, not the "what". Its method helps when it carries knowledge the person lacks and hurts when it smothers their own.

A woman in glasses, with a measuring tape around her neck and a seamstress's apron, draws a jacket pattern on a monitor full of code; beside her, a mannequin wearing a jacket, a sewing machine and rolls of fabric

AI, Work & Organizations28 AUG 20269 min

The Digital Artisan in Their New Ateliê de Software

AI expands what software developers can do, but quality still depends on experience, method and a harness built on context, tests and limits.

An empty leather office chair in the middle of a concrete warehouse, with a golden coin marked "IA" (AI in Portuguese) resting on the seat

AI, Work & Organizations25 AUG 20266 min

AI changes almost everything in your company, except the power game

AI can cut layers and automate coordination, but it doesn't end the fight over status and the right to decide. It creates new currencies of power.

In a sprint planning meeting, an executive points at a screen showing a 20% buffer and 80% development and asks, in a speech bubble in Portuguese: "If we are producing more with AI, why do we still set aside 20% of capacity for the unexpected?"

AI, Work & Organizations18 AUG 20266 min

AI won't cut costs in your operation, it will cut your margin for error

AI speeds up production, not the handling of the unexpected. Cutting slack based on that gain removes the margin an operation uses to absorb variability.

A switchboard operator wearing a headset plugs cords into a wooden panel full of jacks labeled with cities such as São Paulo, Rio de Janeiro and Belo Horizonte; in the background, other operators work in a row

AI, Work & Organizations13 AUG 20266 min

Artificial Intelligence won't replace managers, it will replace switchboard operators

AI automates the part of management that only routes information, like the switchboard operator. Judgment that depends on unrecorded context is another matter.

A brick wall broken open during a renovation, exposing tangled colored wires and pipes rerouted behind the plaster, with bricks, a sledgehammer and a shovel on the floor

AI, Work & Organizations11 AUG 20266 min

AI is breaking open walls in organizations

By automating processes, AI exposes the tacit rules, exceptions and shortcuts that kept operations going. The challenge is governance and organizational design.